AI Customer Service
In the era of mobile networks and smart cities, in order to provide people with instant, fast and personalized tax services, Taoyuan City develops AI services by building a machine Q&A intelligence on the basis of Smart Robot technology and using natural language analysis technology and professional knowledge management system. In combination with the live customer service system, the City provides the 24-hour long-distance service “full-time AI customer service - i Tao Xi”.
Easy and Convenient to Access
Citizens may can connect to i Tao Xi through the official website, virtual anchors, LINE@ and other media via computer, smartphone, Kiosk and other devices for consultation or application of various local tax issues using text, video or voice.
Performance Statistics
From its launch in November 2018 to the end of May 2024, i Tao Xi has served 60,366 users, accumulated 171,888 questions and answers, and 168,479 of which has been answered by i Tao Xi, with a coverage rate of 98.01%.